Contact information is uploaded to the SchoolMessenger system from the WCPSS student information system, PowerSchool, each morning. The following contact information is used: Parent’s/Guardian’s home phone numbers, cell phone numbers, email addresses, and student’s home phone number.

Notify your student’s school of any information changes. Once the information has been updated in PowerSchool, it takes one school day for the information to update in SchoolMessenger.

Yes, you can set your notification preferences using your SchoolMessenger account online or with the mobile app. Your SchoolMessenger account allows you to set your notification preferences and review messages that you have received in the past 30 days. Refer to the section below for additional information on your SchoolMessenger account.

Your SchoolMessenger account is a free and easy way to stay connected with events at your student’s school and WCPSS. You can review recent voice, text and email messages sent by the district or your student’s school, manage your contact preferences, and set your mobile devices to display when new communications arrive. Access your account from the web or from any Internet-enabled device using the SchoolMessenger app available in the Apple App Store or Google Play Apps.

Visit the SchoolMessenger website at http://go.schoolmessenger.com. Create an account by clicking Sign Up at the top right.

Important: You must use the email address you provided to your student’s school.

Contact your student’s school to make sure your contact information is up to date in PowerSchool.

Using your SchoolMessenger account, you can access messages from the past 30 days. If you do not see a message in your account, contact your student’s school.

When email is a part of the broadcast, the message is automatically sent to the guardian email addresses associated with the student. Contact your student’s school to ensure the email addresses are correct. Next, sign into your SchoolMessenger account to set your notification preferences.

Visit the SchoolMessenger website at http://go.schoolmessenger.com to update your contact preferences.

First, contact your student’s school to update your information. Next, visit the SchoolMessenger website at http://go.schoolmessenger.com to create a new SchoolMessenger account and to set your contact preferences again.

If you have mistakenly unsubscribed from messages, email smsubscribe@wcpss.net from the email address associated with your student to re-subscribe.

Text YES to 67587 from the cell phone you wish to receive text messages on. You will receive the following confirmation message: You’re registered 4 SchoolMessenger notifications. Reply STOP to cancel, HELP for help. Msg&data rates may apply. Msg freq varies. schoolmessenger.com/txt

Important: The phone number must be associated with your student in PowerSchool to receive text messages from the school and the district.

An opt-in invitation message was sent by WCPSS using SchoolMessenger from 67587 and said: Wake County Public Schools alerts. Reply Y for aprx 3 msgs/mo. Txt HELP 4 info. Msg&data rates may apply. See schoolmessenger.com/tm

To continue receiving text messages, reply with Y. If you don’t reply, you will not receive any future texts alerts from SchoolMessenger.

SchoolMessenger does not charge recipients for the text messages they receive. However, wireless providers may charge for individual text messages depending on the plan associated with the wireless device.

Yes. Contact your student’s school to update your information and then text YES to 67587 to opt-in using your new phone number.

Text STOP to 67587. The system will respond back: You’re unsubscribed from SchoolMessenger. No more msgs will be sent. Reply Y to re-subscribe, HELP for help. Msg&data rates may apply. schoolmessenger.com/txt

Contact your student's school.