Report a Grievance or Issue

  • Grievance process

    Our students have the best chance of success when schools and parents work together as a supportive team. We recognized that you are your child's strongest advocate. When there's a problem at school, we will work with you -- and if you're not satisfied with the outcome, you have options.

    Where to turn

    If you have a concern about a staff member or decision impacting your child, start with the supervisor closest to the situation.

    For example, if you have a concern about a teacher that you haven't been able to solve through a parent-teacher conference, talk to your principal. If the principal does not respond to your satisfaction, you may contact the area superintendent for your school.

    Disciplinary actions

    If the problem is related to student discipline, such as a suspension, you can find out more about you and your child's rights and the appeals process through Student Due Process.

    Administrative decisions

    If your concern is with a Central Services action rather than a school's, contact the appropriate department. If you're not satisfied with that department's response, notify them in writing and they will share your options for appeal.

     
    If you have received a denial from WCPSS Transportation and wish to file an appeal, direct your written correspondence to the following address:
    Senior Director of Transportation Operations
    5625 Dillard Drive
    Cary NC 27518
     
    (Transportation staff are not present at this location. The request must be in writing.)
     
    Include the specific policy that you believe has been violated and the relief being sought. Once received and deemed complete, WCPSS Transportation will contact you to schedule your telephone conference.