The M&O Customer Service line (919) 856-8120 is manned 24/7 to address urgent facility needs of schools and administrative sites. This one call option allows M&O to address facility issues and frees school administrators to concentrate on learning and teaching. Schools enter non-urgent work orders in our work order system, MAXIMO, but can call M&O Customer Service for an update on a work order. All urgent requests need to be called into M&O Customer Service immediately so that they can be addressed. Urgent issues include power outages, building temperature issues, no hot water in cafeteria, security system issues, inoperable elevator or wheelchair lift, etc.
For all facility-related questions or issues, contact Maintenance & Operations Customer Service at (919) 856-8120.
Senior Director, Maintenance and Operations