• Getting Help, Access, and Basics


    Getting Help

    Technology is a great thing - when it works! If you have trouble, here’s what to do...

    1.Try to troubleshoot the problem yourself. Are all cables plugged in firmly? Does simply restarting a device fix the issue? If you can't get things working, contact the Media Center and someone will provide you with assistance as soon as possible.

    2.If building-level staff can’t fix the problem, Media staff will submit a ticket to the WCPSS Help Desk. Only staff designated as a “Tech Contact” can communicate with the county Help Desk.

    3.WCPSS Tech Services will send staff to try to fix the problem after a ticket has been submitted. Tech Services shows up on average once every few weeks.

    4.Our Media/Technology staff will do our best to troubleshoot technology problems that occur in the middle of instruction - but due to our own academic responsibilities, we may not always be able to fix problems immediately.

    5.Let the Media Center know immediately if a device goes missing or is broken by a teacher or student.


    Device Access

    Picture Most teachers on our staff are issued a laptop computer to use. Take care of the device as you move it from location to location. You may be asked to bring your laptop to meetings and/or professional development activities. Employees signed a form when the laptop was issued, indicating your responsibilities with the device.

    Our school may also have student digital devices that are issued to a teacher (or group of teachers). These devices should never leave campus. If your classroom has a "3:1 2017 CIP" laptop cart, remember the points that you agreed to when you were issued the cart of laptops.

    The Media Center also maintains an inventory of audio-visual equipment that may be checked out year-long or short-term. Availability varies - just inquire and we’ll try to help you get the tools you need.

    The Media Center also offers a small number of iPads available for short-term student usage. Again, availability varies, so check with the Media Center to learn what your options are.

    The school also has 2 computer labs (one in the libary, one attached to the library). You may sign up to reserve lab time with Media staff.


    Logging In To School Computers

    The Main Office will issue you a WCPSS email address and a network login when you are hired. Note this can take a few days after your start date, especially in August.

    Your "Wake ID," which is your network (Windows) username, is the first part of your WCPSS email address. For example, “bsmith1” - your initial password is “welcome.” You will be prompted to change it the first time you login.

    Students use their student ID number to login, for both username and initial password. The system prompts for a password change during the first login.

    Do not share your login with others, including substitutes. Long-term substitutes should be issued a WCPSS login, but short-term subs (even if it’s for a few days) do not receive logins. Remember a sub will not be able to login to a computer, so you might consider leaving technology-free lesson plans for a sub.

    See Media staff to have your network/Windows login reset. YOU have the power to reset student network/Windows login accounts. Navigate an Explorer window to:   S:\Staff\Groups\Password Reset and launch the password reset app. Enter the student’s ID number and pick a new passsword for the student (it's usually best to reset the passsword back to their student ID number).

    Most computers on campus utilize Windows 7. Note that unlike normal personal computers, you will not have access to certain settings/folders/files on WCPSS computers.



    Our school has two types of printers. Networked printers permit a group of computers to print to it. Local printers are attached to a single computer. If you find it would be useful to be able to print to a particular networked printer, see Media staff and we’ll get you setup. Note student laptops and iPads will not have the ability to print, because of their transient nature.

    Do not move printers without consulting Media staff. The school bookkeeper handles replacement ink/toner and paper. When printing documents, be sure to note which printer you’re printing to. Insuring you’re not printing to someone else’s printer can help save paper and ink.


    Using Your WCPSS Laptop at Home

    WCPSS laptops can connect to your home (or other) wireless networks. Before attempting to use it at home, you must first hard-wire the laptop (actually plug in a network access cable into your laptop) and login once. After that, you’ll use your normal login when you’re off campus.

    Remember to be very careful using devices off campus. Repair issues stemming from negligence may result in you being assessed a repair charge by the school system. Note that LRMS/WCPSS cannot offer support for problems connecting to home networks, wi-fi wireless services, or home printers.

    You also have the ability to purchase an inexpensive version of Microsoft Office that may be installed on PERSONAL devices (not school owned devices), thanks to WCPSS. No code is needed any longer - simply register with your WCPSS email address. Follow this link to purchase the software.




    Picture Scanning

    Document/photo scanners are available in the Media Center. Students and faculty are welcome to scan items using these devices.


    Saving Your Work

    There are numerous spots to save your documents and files to. Each staff member and student has  unique storage space called the “H” drive, when connected to the school network. There is very limited space on your “H” drive, known as your “Home” drive, so you may want to consider other avenues. If you receive error messages that items can’t be saved, you may need to delete old files from your “H” drive to free up more space.

    Each staff member and student has access to Google Apps online. The “Google Drive” app permits you to save files to “the cloud” (which simply means your files are stored on Google’s computers). You can access your Google Drive from many devices, on campus or not. You receive unlimited storage space through Google Apps (students receieve 15 GB). Never save documents containing confidential student information to Google Drive.

    USB Flash drives (also called “thumb” drives) are also a good means to save your work. Be sure to back up your flash drive regularly.

    The school also offers a shared network drive, called the “Shared” Drive. This is accessible only on campus. The “Public” folder on the shared drive is just that - it’s accessible by all staff and students. If you want students to be able to save to the Shared drive, provide a list of student names and ID numbers to the Media Specialist, who will have Tech Services enable that access. Note this process can take several weeks, so planning will be important. The “Groups” folder contain protected folders only accessible by certain users. You can request space on this by contacting the Media Center. Usually sharing files through Google Drive is a better option, since it makes your files accessible from anywhere.



    Television Communication

    A digital bulletin board of news and announcements is broadcast on campus televisions on channel 13. It also features official school time, and notifications from the main office (such as students who need to be checked out). Keep your television on and tuned to this channel.

    Time-Warner (Spectrum) Cable has changed the way cable is delivered in Raleigh. They no longer offer cable TV channels through our actual television system here at school! Instead, you can access selected channels online at (only available on campus):

    The channels available include: CNN, Discovery Channel, History Channel, National Geographic Channel, UNCTV (PBS),

    Learn more about using cable TV in your classroom
    at: http://www.ciconline.org/.

    Notify the Media Center if you experience problems with your classroom TV.