Wake County Crisis Resource Guide

*If you are in a crisis and not sure who to call, you can call Alliance Health Crisis Line at 877-223-4617, and you will be connected to the appropriate crisis support. 

WCPSS Crisis Resource Guide

For questions regarding NC Medicaid status, plan, or benefits:  

Website: Home | NC Medicaid Managed Care (ncmedicaidplans.gov) Phone: 1-833-870-5500 (TTY: 711 or RelayNC.com)

Hours of operation: 7 a.m. to 5 p.m., Monday through Saturday For non-emergency questions or referrals to treatment for individuals that have Alliance Medicaid (this may be referred to as “Tailored Plan”) or are uninsured:  

• Alliance Health Plan Member & Recipient Services (Mon.-Sat. 7am-6pm) # 800-510-9132 https://www.alliancehealthplan.org/  Wake Co. Crisis Services:  

• For a medical or life-threatening emergency, you can contact 911 and request a “CIT Officer.” These first responders have gone through Crisis Intervention Training to work with individuals with a mental health, substance use, intellectual or developmental disability.   https://nami-wake.org/support-and-education/education/crisis-intervention-training/

• Mobile Crisis Providers & Crisis Lines: Available 24/7 for crisis response. A mental health professional will triage over the phone and if needed, will go into the community to evaluate for safety and provide crisis stabilization services.  - - - Alliance Health Behavioral Health Crisis Line # 877-223-4617 Therapeutic Alternatives Mobile Crisis # 1-877-626-1772  https://www.mytahome.com/mobile-crisis KidsPeace, Mobile Outreach Response Engagement and Stabilization (MORES)  # (484) 215-6756, https://www.kidspeace.org/the-hope-center/ Mobile Crisis support for ages 3-20.  For Alliance Medicaid individuals, they can provide ongoing support for case management and referral needs up to 8 weeks.  

• NC Medicaid Behavioral Health Crisis Lines:  For NC Medicaid recipients, there is a behavioral health crisis line associated with each Medicaid insurance plan. All crisis lines operate 24 hrs. a day, 7 days a week - - - - - - Alliance Health Crisis Line # 877-223-4617  AmeriHealth Caritas Behavioral Health Crisis Line # 1-833-712-2262  

• Carolina Complete Care Behavioral Health Crisis Line # 1-855-798-7093
• Healthy Blue of NC Behavioral Health Crisis Line # 1-844-594-5076
• United Health Care Behavioral Health Crisis Line 1-877-334-1141
• WellCare of NC Behavioral Health Crisis Line 1-833-207-4240

• Monarch Behavioral Health Urgent Care (BHUC), no appointment necessary, 319 Chapanoke Road, Suite 120 Raleigh, NC 27603 (919) 703-2845  https://monarchnc.org/behavioral-health-urgent-care/

• The Hope Center 1-877-888-7849 or (610) 799-7500 

           400 West Ransom Street, Fuquay-Varina, N.C. 27526  https://www.kidspeace.org/the-hope-center/

• Funded by Alliance and operated by Kidspeace 
• • Behavioral Health Urgent Care (available 24 hours a day, seven days a week, every day all year)
    • Alternative to hospital emergency department; serves youth ages 5-20 in Wake, Johnston, Orange, Durham, Harnett, Cumberland and Mecklenburg counties
    • Children are clinically assessed, can be admitted for observation (up to 23.59 hours), then connected to a Family Partner to secure the necessary community-based services. 

• • Facility-Based Crisis: Short-term stabilization (up to 2 weeks) and assessment of needed services for youth ages 6-17 who are from Wake, Johnston, Orange, Durham, Harnett, Cumberland and Mecklenburg counties. Alliance Health Medicaid only. 
  • Mobile Outreach Response Engagement and Stabilization (MORES)
    • Serves youth ages 3-20 in Wake, Johnston, Orange, Durham and Harnett counties 24/7/365.
    • MORES responds to all calls regardless of insurance provider. Provides care management up to 8 weeks with Alliance Health Medicaid; up to 4 weeks with WellCare Medicaid.