• If you are a parent/guardian needing assistance with technology, we have provided the contact information for the WCPSS Technology Help Desk for you on this page.

     

    💻NEW to WCPSS & NEEDS a Chromebook

    • The parent/guardian needs to fill out a request for a device using this information.
      • Contact the Help Desk through the online system at https://www.wcpss.net/domain/17256 
      • Call the Help Desk at 919-664-5700 (the HelpDesk will be staffed to take calls weekdays from 7:00am -5:00pm)
    • The device will then be sent to OCE and assigned to the student.
    • A device will be assigned to your student, dropped off at their classroom, and no further action is needed.

     

    💻Already WCPSS Student But NEEDS a Device (never had one before)

    • The parent/guardian needs to fill out a request for a device using this information.
      • Contact the Help Desk through the online system at https://www.wcpss.net/domain/17256 
      • Call the Help Desk at 919-664-5700 (the HelpDesk will be staffed to take calls weekdays from 7:00am -5:00pm)
    • The device will then be sent to OCE and assigned to the student.
    • A device will be assigned to your student, dropped off at their classroom, and no further action is needed.

     

    💻Current WCPSS Student Chromebook Isn't Working

    • The parent/guardian can place a help desk ticket.
      • Parents can Contact the Help Desk through the online system at https://www.wcpss.net/domain/17256 OR
      • Parents can call the Help Desk at 919-664-5700 (the HelpDesk will be staffed to take calls weekdays from 7:00am -5:00pm)
    • Once the ticket is placed, please place a note on the device with the “Incident #” on it and students can drop it off at the front office.
    • When it’s repaired and returned, the device will be dropped off at the student's classroom, and no further action is needed.