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If you are a parent/guardian needing assistance with technology, we have provided the contact information for the WCPSS Technology Help Desk for you on this page.
🔌Chromebook Chargers
- If your student needs a replacement charger for their Chromebook, you do NOT need to place a Help Desk ticket.
- Replacement Chromebook chargers are now available for students in the media center.
- Please inform your child's teachers that they need a replacement charger and we will help them acquire their new one.
💻NEW to WCPSS & NEEDS a Chromebook
- The parent/guardian needs to fill out a request for a device using this information.
- Contact the Help Desk through the online system at https://www.wcpss.net/domain/17256
- Call the Help Desk at 919-664-5700 (the HelpDesk will be staffed to take calls weekdays from 7:00am -5:00pm)
- The device will then be sent to OCE and assigned to the student.
- A device will be assigned to your student, dropped off at their classroom, and no further action is needed.
💻Already WCPSS Student But NEEDS a Device (never had one before)
- The parent/guardian needs to fill out a request for a device using this information.
- Contact the Help Desk through the online system at https://www.wcpss.net/domain/17256
- Call the Help Desk at 919-664-5700 (the HelpDesk will be staffed to take calls weekdays from 7:00am -5:00pm)
- The device will then be sent to OCE and assigned to the student.
- A device will be assigned to your student, dropped off at their classroom, and no further action is needed.
💻Current WCPSS Student Chromebook Isn't Working
- The parent/guardian can place a help desk ticket.
- Parents can Contact the Help Desk through the online system at https://www.wcpss.net/domain/17256 OR
- Parents can call the Help Desk at 919-664-5700 (the HelpDesk will be staffed to take calls weekdays from 7:00am -5:00pm)
- Once the ticket is placed, please place a note on the device with the “Incident #” on it and students can drop it off at the front office.
- When it’s repaired and returned, the device will be dropped off at the student's classroom, and no further action is needed.