For login information or password reset you can contact Carrie West at firstname.lastname@example.org or 919-233-4313 ext. 27072 or Julie Stivers at email@example.com.
Wake County has a wonderful resource for parents that should help you troubleshoot many of the technology problems that may arise! These Guides to Technology for Parents and Students contain clear directions and helpful tips for navigating all of the technology required during remote learning. There is also an option to translate any of this information into multiple languages. Click here to access the Guides to Technology for Parents and Students.
For problems that you are unable to troubleshoot on your own, the county has a parent help desk that is staffed from 7:00am-5:00pm Monday-Friday. You can contact the Help Desk by calling 919-694-8100 or by submitting a request online.