Tech Tips

WCPSS Help Desk Information:

Phone Number: 919-664-5700

Email:  helpdesk@wcpss.net

Wake County Technology Website/Information:  WCPSS Technology Site

Wake ID & Network Password:

-How to Reset Students Passwords in your Teacher Wake ID Portal:  Video:  Reset Wake ID Password  

Written Directions:  Directions on How To Reset Passwords

-How to Reset Students Passwords for Network: Video:  Reset Network Password

How to Load Printers:

-Directions on How to Load Printers on Computers:  Directions for Printers

Directions on How To Put in a Help Desk Ticket:

Help Desk Ticket

Video on How to Submit a Help Desk Ticket

Student Email Troubleshooting:

Student Email

Google Tips:

How to Force To Make A Copy in Google Forms/Docs

Video on How to Set Up a Google Meet

Google Meet: Quick Start Guide for Staff

 Best Practices for Using Google Meet for Students & Teachers

Google Meet: Quick Start Guide for Students

How to Add Materials to Google Classroom

How to Create an Assignment/ Add a Topic in Google Classroom

How to Turn In Google Classroom Assignments

How to Use WCPSS Digital Resource Library:

WCPSS Digital Resource Library

Troubleshooting Laptops:  

Issue:  If mouse or sound doesn't work...

Solution:  Try to restart device

Issue:  No logins available

Solution:  Hit F8

                 Airplane Mode:  OFF

                 Wireless Radio:  ON

                  Bluetooth:  OFF