Wake County has a wonderful resource for parents that should help you troubleshoot many of the technology problems that may arise! These Guides to Technology for Parents and Students contain clear directions and helpful tips for navigating all of the technology required during remote learning. There is also an option to translate any of this information into multiple languages. Click here to access the Guides to Technology for Parents and Students.
Their is a county Remote Learning FAQ document where you can find common asked questions and helpful responses. Click here to see if your question is answered on the FAQ document
For problems that you are unable to troubleshoot on your own, the county has a parent help desk that is staffed from 7:00am-5:00pm Monday-Friday. You can contact the Help Desk by calling 919-694-8100 or by submitting a request online.