About student email
Email accounts are provided for students to use to communicate with their teachers.
- Elementary students: Email accounts are created for elementary students upon request from a student's principal.
- Middle and high school students: Email accounts are automatically created for all middle school
and high school students at the beginning of the year. Students will
receive their account and login information from the school staff member designated to handle student email requests.
Guidelines for email use
When using email, students must observe guidelines and prohibited uses outlined in the Technology Responsible Use Policy (Board Policy 3225/4312/7320 and 3225/4312/7320-R&P Student Responsible Use Policy).
Frequently asked questions
Need help? Check to see if your question has been addressed in the following information:
Where do I go to check my email?
Log in to the WakeID Portal at wakeid.wcpss.net
and select the Outlook email icon.
If Outlook prompts you to select a time zone, select (UTC-05:00) Eastern Time (US & Canada).
How do I take action on a message, use a folder or change a view in Outlook?
What happens to the emails and attachments I have in my old Lotus Notes email account?
Students will have read-only access to their Lotus Notes email accounts until Friday, Sept. 15. You should save and print any information you need to keep from this account in another location by this date.
I am locked out of my account. Can I reset my password?
School staff can help you reset your password.
I am having other problems logging in.
School staff may be able to help you. If not, school staff can request assistance from district support staff.
What if I need help checking my email on a personal device?
While students are permitted to access their Outlook email via a mobile application, the district does not support applications installed on students' personal devices.
What if my parent does not want you to have a WCPSS email address?
A parent who does not want their child to have an email address can opt out of technology use by contacting the school.