Repair Procedures
Computers
Repairs for out-of-warranty computers should be submitted to Help Desk for review. CTE is following the same guidelines & procedures for repair as established by WCPSS Tech Services. Follow this link to special ERD procedures for computer disposal.
Non-Computers
If a piece of CTE-funded equipment (not computers) needs repair:
- Teacher notifies by e-mail CTE Central Services Contact (Senior Administrator or School-to-Career Coordinator) detailing the following:
- type of equipment
- brand
- model number
- serial number
- age of equipment
- Is the item small/light enough to be taken off-site?
- brief description of the problem/issue/difficulty
On or Off site repair
- If on-site repair is necessary, CTE Central Services Contact calls vendor to set appointment for repair and responds to teacher through e-mail giving name of vendor and time/date of expected repair. (Teachers are not to contact vendors for repair.)
- If off-site repair is needed, CTE Central Services Contact responds with an e-mail either:
- giving teacher permission to take and retrieve only those item(s) approved for repair or
- sets a date when the Senior Administrator will come to the school to pick up the item needing repair.
- If teacher has permission to deliver the item for repair, a print out of the e-mail should be given to the vendor as authorization for repair.
- The CTE Central Services Contact will confer with vendor as to the cost effectiveness of having the item repaired.
- CTE will not pay for any equipment repairs not approved in the e-mail from the CTE Central Services Contact.
- CTE will reimburse travel expenses incurred when teacher takes and picks up equipment to be repaired. Travel reimbursement is allowed for round-trip mileage from school to vendor repair destination. See Travel Instructions for reimbursement procedure.
- If equipment is not repairable as deemed by vendor, teacher will retrieve equipment and follow ERD instructions to dispose of equipment.
NOTE: Teachers Are Not To Directly Contact The Vendors For Repair
This page was last updated on 10/09/09