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Frequent Questions

My child does not have a bus stop. How long will it take?

If a child is eligible for transportation and requires a bus stop, the routing team will be notified immediately. It’s our target to have bus stops for eligible students assigned within five working days from the date of receipt.

Due to current high service volumes, response time may be extended. If your student is eligible for transportation and has been provided temporary ridership with use of a temporary bus pass, he or she may continue riding with a temporary pass. The assistant principal at your school handles the passes.  The creation of new stops could take longer to process since other families on the bus run will have to be notified if arrival times need to be adjusted.

If your child is ineligible for transportation, likely because he or she is a transfer student, the routing team will process their request as soon as the bus routes are finalized. This occurs no earlier than 30 days after the first day of school.

My child requested a bus stop change. How long will it take for my request to be reviewed?

If your change pertains to a safety concern, it will be reviewed immediately. Otherwise, please know that all other requests will be reviewed within the first 45 days of school. It is unlikely your request will be processed within the first 30 days of school.  You will receive a written response with our decision.