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WCPSS Central Services Moving to New Offices in Cary

Important Moving Dates June 16: Audiology July 18: Special Education Services July 18: Human Resources July 21: Growth and Planning Aug. 1: Center for International Enrollment, Customer Service Aug 3: Magnet Programs Aug. 15: Community Services and Student Due Process Aug. 29: Board of Education

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Crossroads I Building

Crossroads II Building

July 6, 2011 - The Wake County Public School System will consolidate Central Services departments in new offices at the Crossroads Office Park in Cary this summer.

You will find the new home for the school system in the Crossroads I Building, located at 5625 Dillard Drive, near existing WCPSS offices in the Crossroads II Building, located at 110 Corning Road. The move consolidates most WCPSS administrative services in two buildings at one location.

Central Services offices at 3600 Wake Forest Road, 2302 Noble Road, 4700 New Bern Avenue and the Magnet Resource Center on Millbrook Road in Raleigh will all be relocating to Cary this summer. The properties will be repurposed or sold.

Families will find a new central counter where staff will direct them to offices for Audiology, the Center for International Enrollment, Customer Service, Growth and Planning and Magnet Programs in the Crossroads I Building. The school board will hold its meetings in a new board room in Crossroads I.

The moves will occur in stages. You may encounter some disruption in services as the moves are taking place, but we intend to be up and running in our new location as soon as possible.

Some telephone numbers will be changing, as well, as departments make the move to Cary. During a transition period, callers may still use old phone numbers as they become acquainted with the new numbers. The main Customer Service phone number will remain 919-850-1600 for a year after the move, however, callers should begin using 919-431-7400 starting Aug. 1.

We apologize for any inconvenience that may result during these moves.

New Department Locations

The majority of the Central Services departments servicing the public will be located in the Crossroads I Building at 5625 Dillard Drive in Cary. All Board of Education meetings will also take place in the Crossroads I Building.

Crossroads I Building, 5625 Dillard Drive

• Area Superintendents
• Audiology
• Board of Education
• Center for International Enrollment
• Communications
• Compensation Services
• Customer Service
• Deputy Superintendent
• Evaluation and Research
• Growth and Planning
• Human Resources
• Instructional Services
• Intervention Services
• Magnet Programs
• Mail
• Security
• State and Federal Programs and Title I
• Student Due Process
• Superintendent

Crossroads II Building, 110 Corning Road

• Accounting
• Adminstrative Services
• Budget
• Central Records
• Community Services
• Counseling and Student Services
• Finance
• Internal Audit
• Media Services
• PTA Office
• Office of Professional Development
• Risk Management
• Special Education Services
• Student Support Services
• Technology
• Vocational Rehabilitation
• Webster Center

Frequently Called Numbers

Phone numbers for all Central Services departments involved in the move will be changing. Callers dialing the old numbers will hear a message directing them to the new phone numbers for 30 days after the move.

If you are unsure of a phone number, please contact Customer Service for assistance. The main Customer Service number will remain 919-850-1600 for an entire year after the move, however, callers should begin using the new Customer Service number, 919-431-7400, starting Aug. 15.

Department Move Schedule

All moves of departments to Crossroads will occur at night or on weekends as shown on the schedule below. This schedule minimizes phone outages and allows for an organized move. Smaller groups allow for each department to receive better service, so groups can be up and running at their new locations immediately.

Wake County Public School System, 5625 Dillard Drive, Cary, NC 27518 | 919-431-7400