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Transportation

Transportation Information for 2014-2015 School Year


New bus routes available for year round schools on June 27
New bus routes for the 2014-15 school year will be available online June 27 for WCPSS year-round schools. The bus routes will be shared at http://www.wcpss.net/parents/transportation/routes-and-stops.html the week before the new school year begins.

Families should check the bus routes to find the stop closest to their address. Each year, bus stops change based on the students who ride the route. Students should be ready and waiting for the bus at least 10 minutes before the bus is expected to arrive.

New practices
This school year for the first time, WCPSS Transportation has a team of routing specialists who will work to provide eligible riders safe and timely bus service.

They will base routes on families who used bus service last year or families who signed up to ride the bus for 2014-15. In the past, transportation plans assumed all students would ride the bus. Of the 153,000 students last year, 76,000 were bus riders.

Beginning the planning process with accurate ridership will help Transportation planners provide superior bus routing. This should provide families better bus service from the start of the school year. Routes for known riders will be set for the first day of school. Bus drivers will practice set routes to be ready for the first day of school. With superior routing, buses will travel less distance saving money on fuel and maintenance.

Alternate stops
Students eligible for bus service are assigned a stop this school year based on their home address of record. If families need an alternate stop for before- or after-school care, they may request that online starting on June 27.

Transportation will evaluate these requests to determine if the alternate stop fits on an existing bus route and that space is available on the bus to accommodate the student. WCPSS does not add bus stops during the first 30 days of school.

Students who were approved as voluntary transfers for 2013-14 and received transportation for the year may apply beginning June 27 to seek bus service for 2014-15. The request will be reviewed to determine if it falls on the existing route of a bus with available space and does not significantly affect other students’ ride time.

Special needs students
Families of children who are homeless, have Individual Education Plans (IEPs), or have plans under Section 504 of the Rehabilitation Act of 1973 (504) may need to request special transportation, as they move into the community or change address. These families will need to enroll their child in the new school or notify their current school of the address change and inform school staff of their child’s IEP, 504 plan or homeless status. Students will be assigned to transportation.

After the first 30 days of school, bus drivers will monitor ridership. Transportation will drop the bus stop for students who do not use the bus for 10 consecutive school days. Families only need to apply for students to receive service again.

The goal of this practice is to improve the service for those that consistently ride the bus. 
WCPSS will put new practices into place for the 2014-15 school year with the goal of improving yellow bus service for families.

Current families using bus service
Families currently enrolled in WCPSS who are using bus service and eligible for bus service next year will automatically be assigned transportation to their address of record and need take no action.

Current families not using bus service
Families who want to ride the bus next year, are not current riders and are eligible for bus service next year will be directed to go online starting on May 30 and request transportation services.

New families
Starting on May 30, families new to WCPSS can request Transportation service as they enroll in school. For families to receive first day service on their school calendar, they will be asked to sign up for bus service approximately one month before the start of school.

Cutoff dates for first day service
Year-round calendar schools regardless of track assignment must enroll and request bus service by June 6 to receive first day service.

Modified calendar schools must enroll and request bus service by June 25 to receive first day service.

Traditional calendar schools must enroll and request bus service by July 21 to receive first day service.

For families who are eligible for transportation and request services after the cutoff date, first day bus service is not guaranteed. Requests received after these cut off dates will be processed in the order received. Transportation will make every effort to provide service using existing bus stops as quickly as possible.

Why are we making this change?
Beginning the planning process with accurate ridership will help Transportation planners provide superior bus routing. This should provide families better bus service from the start of the school year. Routes for known riders will be set for the first day of school. Bus drivers will no longer have to wait at stops for families who don’t plan to use the service and will practice set routes to be ready for the first day of school. With superior routing, buses will travel less distance saving money on fuel and maintenance.





Transportation Questions? Here's your answers! 
In order to better serve our families, the WCPSS Transportation Department has created a centralized Custormer Service Center. All the updates and contact information you may need can be found here. 

Bus Information

New Phone Number for Parents:
All parents should call new centralized phone number: 919-805-3030.

New Online Customer Support Form:
The best way for parents to reach transportation is through our new online form – http://www.wcpss.net/bus-support. Please encourage parents to use this form.

Routes are now posted!
Go to http://www.wcpss.net/routes to review bus routes. If you notice issues with routes, please contact your Area Transportation Manager.

Website has been updated:
The transportation website has been updated, and is an excellent source of information for parents and staff. It includes bus routes, bus updates, FAQs and transportation policy and guidelines.

Parent Brochure:
Every traditional calendar school parent will receive a brochure in the mail next week. You can view the brochure here: http://j.mp/bus-brochure. Remember, we are not sending home stop information. Instead, we are requesting that they check online to locate their stop. If they don’t have access to a computer, they are directed to call their school. School staff can use http://www.wcpss.net/routes to help parents locate their stop.

Bus status report:
To locate the bus status report (Live Bus Updates), go to http://www.wcpss.net/transportation, click on Contact Us, and select a school.

One last note about delayed buses:
Parents, please be patient as routes settle during the first few weeks of school. Bus routes may be extended by as much as 30 minutes as students become familiar with a new routine. You should contact transportation only if they have waited more than 30 minutes or if school has started and their bus has not arrived.
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