New practices expected to provide better bus service

WCPSS will put new practices into place for the 2014-15 school year with the goal of improving yellow bus service for families.

Families new to Wake County enrolling in school and current families who will be first time users of bus service in 2014-15 will be required to request transportation service. The requests must be completed approximately one month before the start of school to receive first day service.

Impact on families

Families currently enrolled in WCPSS who are using bus service and eligible for bus service next year will automatically be assigned transportation to their address of record and need take no action.

Families who want to ride the bus next year, are not current riders and are eligible for bus service next year will be directed to go online starting on May 30 and request transportation services.

Starting on May 30, families new to WCPSS can request Transportation service as they enroll in school. For families to receive first day service on their school calendar, they will be asked to sign up for bus service approximately one month before the start of school.

Cutoff dates for first day service

  • Year-round calendar schools regardless of track assignment must enroll and request bus service by June 6 to receive first day service.
  • Modified calendar schools must enroll and request bus service by June 25 to receive first day service.
  • Traditional calendar schools must enroll and request bus service by July 21 to receive first day service.

For families who are eligible for transportation and request services after the cutoff date, first day bus service is not guaranteed.  Requests received after these cut off dates will be processed in the order received. Transportation will make every effort to provide service using existing bus stops as quickly as possible.

Why make this change?

Beginning the planning process with accurate ridership will help Transportation planners provide superior bus routing. This should provide families better bus service from the start of the school year. Routes for known riders will be set for the first day of school. Bus drivers will no longer have to wait at stops for families who don’t plan to use the service and will practice set routes to be ready for the first day of school. With superior routing, buses will travel less distance saving money on fuel and maintenance.

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