Customer Support Services | Desktop Support Services | Voice Services
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- Is the customer’s point-of-contact for business applications such as Blackboard, district supported e-mail, Oracle, SAM, NC WISE and School Messenger.
- Provides support for hardware and software issues, add/move and changes to infrastructure, telecommunication needs and network problems.
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- Provides school desktop technical support
- Provides assistance to the Level 1 and contract technicians.
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- Provides technical and field support on voice related services and equipment for schools/central office departments.
- Directs and manages the emergency broadcast system
- Serves as point of contact for disaster recovery on the voice network.
- Coordinates technology areas of facilities renovation/addition projects by developing design guidelines and technical specifications for network cabling systems, and manages and implements telecommunications moves, additions, and changes.
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