Need some help fast? Here's a FAQ about common tech-related issues...
Problem: My laptop won't start!
Answer: If you receive a black screen or error message - first try restarting the computer. If that doesn't work, make sure that the A/C adapter (the charging cable) is plugged into an electrical outlet. If you still have no luck - try removing the laptop battery. Hold the power button down for 60 seconds. Then, re-attach the battery and see if it starts up. If none of these help, visit in the Media Center, as it is likely a much more difficult problem to deal with.
Problem: I'm missing keys on my laptop keyboard! (or - a student has re-arranged them!)
Answer: Contact the Media Center. The entire keyboard has to be replaced, and we have to order them - so it will take a few days to iron this one out.
Problem: My laptop won't show on my projector!
Answer: If you have attached your new teacher laptop to the projector, hold down the ESC and F7 keys at the same time. This will give you the option to "duplicate" your display - you'll see the same thing on your projector as you do the computer screen. If you're using an older laptop, the keystroke is FN and F7.
Problem: I'm trying to save something to my "H" drive and it says it is full.
Answer: You're only allowed 500 MB of storage space (which, in today's world, isn't very much) on your "H" drive. Delete old or un-needed files from your H drive to free up space. Alternatively, you can keep files in your cloud-based WCPSS Google Drive. You have unlimited storage space on your WCPSS Google Drive. But don't forget - sensitive/confidential student information should not be kept in the Cloud.
Problem: I have no idea what my WCPSS Google is all about, but someone shared something with me. How do I get it?
Answer: Visit the Tutorials & Training page and look at the Google Apps quick-start tutorial. This should get you going.
Problem: One of my students can't seem to get logged into any computer at school. We've had his password reset, what's going on?
Answer: It's likely the student did not return the computer access Technology Form that was distributed at the start of the year, so the account has been disabled. Check in WakeID Portal to see if he/she has been denied technology access and refer the student to Student Services. The form must be returned complete and with a parent signature for the account to be enabled.
Problem: One of my students messed with my computer and now the screen is updside down!
Answer: Easily corrected - but you have to login first. Once logged in (typing upside down isn't fun), use the following key combinations...
- Ctrl + Alt + Right Arrow: To flip the screen to the right.
- Ctrl + Alt + Left Arrow: To flip the screen to the left.
- Ctrl + Alt + Up Arrow: To set the screen to its normal display settings.
- Ctrl + Alt + Down Arrow: To flip the screen upside down.
Look for more problem answers soon!